MyChart Activation - Ambulatory | Enterprise Dashboards

Dashboard description:

This dashboard displays MyChart Activation status by ambulatory clinical encounter.

Use the metric selector to select '% MyChart Active at Encounter' or '% MyChart Active 2 Weeks after Encounter'. These display the percent of patients and/or patient proxies who had an active MyChart account on the day of their ambulatory encounter or 2 weeks after their ambulatory encounter, respectively.

The Main page of the dashboard shows MyChart activation status broken down by preferred language, age group, race/ethnicity, and payor. Data on the main view are aggregated by month.

The second page, Departmental Analysis, shows MyChart activation status broken down by department. Data on the Departmental Analysis are for the entire time period selected on the date selector in the top right.

Data is included from March 1, 2020 until the date listed in the top right of the dashboard. Data is refreshed weekly on Saturdays at 2AM.

Purpose of the Tool

Enable disparity identification in MyChart Activation rates using quality assured standard UCSF Health equity-related variables to empower UCSF Health operational initiatives in advancing disparity improvement. (Learn more about equity efforts at UCSF Health)
MyChart access should be an equitable experience for all patients. If MyChart Activation rates are low, the tool enables leadership, clinics, and teams to identify the need for action and track progress of disparity improvement interventions.

Key Definitions and Details

Population

Clinical encounters: clinical encounters are the lowest level of granularity included in the dashboard. These are derived from the DART data source. Only ambulatory clinical encounters are included, as defined by the following encounter types: office visit, video visit, home care visit, procedure visit, nurse only, scheduled telephone encounter, prepare telephone consult, social work, routine prenatal, BCH Oakland office visit, anticoagulation – warfarin, nutrition, evisit, postpartum visit, lactation encounter, initial prenatal, prepare office visit, initial consult, hospice provider visit, palliative care provider visit, comprehensive panel visit, follow up, unscheduled video visit, unscheduled telephone visit.

Metrics

% MyChart Active at Encounter: percent of patients and/or proxies with an active MyChart account on the day of their ambulatory encounter out of all ambulatory encounters during the displayed time period.
% MyChart Active 2 Weeks after Encounter: percent of patients and/or proxies with an active MyChart account 2 weeks after their ambulatory encounter out of all ambulatory encounters during the displayed time period.

Filters

Department: department in which the clinical encounter occurred.
Specialty: specialty for the department in which the clinical encounter occurred.
Care Center: mutually exclusive groups based on Service Area, Cancer Center grouper, BCH grouper, and Office of Population Health list of primary care departments.
- BCH East Bay: department in East Bay service area and included in BCH grouper.
- BCH West Bay: department in West Bay service area and included in BCH grouper.
- Adult Cancer Center: department included in Cancer Center grouper.
- Non-BCH Primary Care: department not included in BCH grouper and is included in Office of Population Health primary care department list.
- Adult Specialties: all departments not included in the above groups.
Race/Ethnicity: UCSF-defined race/ethnicity variable.
Financial Class Group: payor group defined by UCSF Shared Services Finance.

MyChart Healthcare Equity Meetings

Business Owners

Aris Oates, MD
Assistant Professor of Pediatrics, Pediatric Nephrology, UCSF Benioff Children’s Hospitals
Medical Director of Informatics, UCSF Benioff Children's Hospital - San Francisco

Julie O’Brien, MD
Associate Clinical Professor of Pediatrics, UCSF Benioff Children’s Hospitals
Medical Director, UCSF Pediatric Primary Care Clinic at Mt. Zion

Jamie Phillips, MHA, FACHE
Chief Operating Officer, UCSF Benioff Children’s Hospitals

MychartHealthEquity_AmbulatoryActivation/Main

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860

https://tableau.ucsf.edu/

false

yes

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MyChart Activation - Ambulatory

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